Office Services Lead

Tallahassee, FL
Full Time
Student (High School)
BrightKey represents world-class organizations. Join our dynamic team at BrightKey as an Office Services Lead, where you will play a vital role in supporting daily operations across multiple client locations throughout Tallahassee, Florida. In this position, you will provide leadership support, oversee administrative and mail services operations, assist with staff training and compliance, and help ensure efficient service delivery for our customers. The ideal candidate is adaptable, detail-oriented, and capable of working independently in a fast-paced professional environment.


Office Services Lead Responsibilities:
  • Provide operational coverage at multiple locations, performing assigned responsibilities as needed.
  • Perform administrative and office support functions using Microsoft Office applications, including Word and Excel.
  • Develop, maintain, and update operational procedures and process documentation.
  • Train staff on established processes and procedures to promote operational consistency.
  • Monitor adherence to established operational procedures and communicate concerns to management.
  • Prepare billing support documentation, compile operational data, and generate reports.
  • Promptly report unresolved issues, delays, or operational concerns to management.
  • Receive, sort, process, and distribute incoming and outgoing mail and packages.
  • Maintain accountability for deliveries and package tracking.
  • Pick up and deliver mail and packages using company vehicles, including local routes and customer locations.
  • Provide desktop delivery services and support logistics operations throughout the service area.
  • Maintain professional working relationships with customers, vendors, and team members.
  • Perform other duties and special projects as assigned.
 

Required Skills & Experience:

  • High School Diploma or Equivalent
  • Prior Leadership or Supervisory Experience Preferred
  • Strong Verbal and Written Communication Skills
  • Excellent Organizational Skills and Attention to Detail
  • Ability to Maintain Professional Working Relationships with Customers, Coworkers, and Vendors
  • Basic Computer and Data Entry Skills, Including Microsoft Word and Excel
  • Flexibility to Work at Multiple Customer Locations Based on Operational Needs
  • Valid Driver's License with an Acceptable Driving Record
  • Ability to Operate Company Vehicles
  • Ability to Successfully Complete Required Background Screenings and Obtain Facility Access Authorization
  • Ability to Lift Boxes and Packages (Up to 75 lbs.) with or Without Reasonable Accommodation



BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
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