Call Center Representative

Annapolis Junction, MD
Full Time
Experienced
Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.
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Schedule, Benefits, & Compensation:
  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday – Friday, First Shift
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays

What BrightKey Offers:
  • Gain experience in a great organization with a 30+ year history of providing industry leading business services!
  • Opportunity for professional growth.  We provide a clear career path into leadership and management roles.
  • Consistent and stable work schedule.
  • A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.
  • A supporting team with years of experience serving our customers that can support you in your professional growth.

Ideal Experience to Have:
  • Experience in a professional call center environment
  • Excellent customer service skills
  • Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
  • Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:
  • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
  • Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
  • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
  • Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
  • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
  • Proactively identify opportunities to enhance the member experience and share feedback with the team.
  • Ensure compliance with organizational policies, privacy standards, and service level agreements.
  • Document all customer interactions and update records accurately in the database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate team members or departments.



Qualifications for the Call Center Representative Position:
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Prior experience as a professional Call Center Representative, two or more years preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.​


BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

 











CSP-031726
Call Center Representative
Customer Service
Call Center​
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