Outbound Call Center Representative

Annapolis Junction, MD
Full Time
Experienced
BrightKey represents world-class organizations. Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives. In this position, you will connect with current and potential customers, provide exceptional service, and contribute to our company's growth by promoting products and services. If you are enthusiastic, goal-oriented, and passionate about delivering outstanding customer experiences, we invite you to apply and be part of our success.
Key Information:
  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday – Friday, First Shift (8:30am - 5:00pm)
  • Location: Annapolis Junction, MD (onsite)
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays

Ideal Experience to have for this position:
  • Prior call center experience, ideally outbound
  • Sales or related experience preferred
  • Strong computer skills, especially with Microsoft Office (Word and Excel) as well proficient typing skills.

Key Responsibilities of the Outbound Call Center Representative:
  • Make outbound calls to existing (and occasionally potential) customers to inform them about the status of their products or services.
  • Follow scripts to collect payments, describe product benefits effectively and deliver a superior customer service experience.
  • Handle customer objections professionally and use persuasive skills to turn calls into yes.
  • Maintain a high level of product knowledge to answer questions and provide accurate information.
  • Conduct customer needs analysis to tailor pitches and identify potential up-sell opportunities.
  • Provide feedback to the management on customer interactions and product issues.
  • Collaborate with team members to share best practices and improve overall team performance.
  • Maintain a positive and professional demeanor at all times, representing the company in a positive light.

Qualifications for the Outbound Call Center Representative Position:
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Fluent in English (additional language skills are a plus).
  • Ability to handle rejection and remain professional and courteous.
  • Strong listening and response skills to accurately identify customer needs.
  • Exceptional time management skills and the ability to handle multiple tasks simultaneously.
  • High level of patience and emotional intelligence to deal with difficult situations.
  • Ability to maintain confidentiality of sensitive information.
  • Results-driven and self-motivated with a positive attitude.
  • Strong team player with the ability to work independently when required.
​

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
 









OBC-050626
Call Center
Customer Service
Sales / Marketing

 
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