Receptionist / Switchboard Operator

Hershey, PA
Full Time
Experienced
As a Receptionist / Switchboard Operator at BrightKey you will be the first point of contact for incoming calls for a large corporate office. You will play a vital role in maintaining professional communication by answering, transferring, and directing calls to the appropriate departments or personnel efficiently and courteously. This role requires excellent communication skills, an ability to manage high call volumes, and a strong commitment to customer service.

Schedule, Benefits, & Compensation:
  • On-Site, 8:00am - 4:30pm, Monday through Friday - 40 hours per week
  • Location: Hershey, PA
  • Medical, Dental, Vision & Pet Insurance
  • Participation in a company 401k program
  • Paid Time off and 10 paid holidays
  • Hourly Pay Rate: $15.00 - $16.50 per hour
Required Skills and Experience for the Receptionist / Switchboard Operator Role:
  • Prior experience as a receptionist and/or switchboard operator handling multiple lines and a high level of incoming calls.
  • Experience with business software such as SAP, Microsoft Office, especially Outlook and Excel.
​
Responsibilities of the Receptionist / Switchboard Operator:
  • Answer all telephone calls from 8:00am-4:30pm, Monday through Friday, for six incoming phone lines using the Akkadian Switchboard Operator console in conjunction with the Cisco telephone.
  • Answer, transfer, and direct incoming calls in a prompt, courteous, and professional manner.
  • Operators will use SAP-HR module, iOffice/MyWorkSpace, Company Websites, and internal Outlook Address Book to gather necessary information.
  • Provide a high level of customer service to our internal and external customers, swiftly and successfully providing solutions to meet customer needs.
  • Provide phone and email support for the Senior Global Leadership Team and their support staff.
  • Connect conference calls.
  • Provide driving directions for callers.
  • Assist the Lead Switchboard Operator in maintaining the accuracy of the confidential Corporate Phone Directory, Department Directory, and other Switchboard reference guides.
  • Maintain an Excel file of unwanted magazines and contact the senders to ask to have the employee’s name removed from their mailing list.
Qualifications:
  • High school diploma or equivalent.
  • Previous experience as a switchboard operator or receptionist is preferred.
  • Strong communication skills with a clear and pleasant phone voice.
  • Ability to handle multiple lines and manage high call volumes.
  • Proficient in using phone systems and basic computer software, including Microsoft Office Suite.
  • Excellent customer service skills and ability to remain professional and calm under pressure.
  • Strong organizational skills and attention to detail.
  • Ability to work both independently and as part of a team.
​
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.


HSB-122925
Switchboard Operator
Receptionist
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