Mail Services Manager

Clayton, MO
Full Time
Experienced
Join the BrightKey team as a Mail Services Manager.  The Mail Services Manager is responsible for overseeing daily operations of the corporate mailroom and front office support functions in a large corporate environment. This position manages a team of 4–6 employees who handle mail distribution, shipping/receiving, receptionist coverage, and general administrative support. The ideal candidate will be a hands-on leader with strong organizational, communication, and multitasking skills who can balance management responsibilities with day-to-day operational work.

Compensation & Benefits:
  • Salary Range: $55,000 - $65,000 annually
  • Company offers Medical, Dental, Vision and additional insurance options
  • Participation in company 401k program
  • Paid holidays and paid time off
Location & Hours:
  • On-site in Clayton, MO
  • Monday through Friday (first shift/full-time)
  • Daily Schedule: 8:00am – 5:00pm (may vary)

Key Requirements for the Mail Services Manager Position:
  • 3–5 years of experience in mailroom, facilities, or office services management.
  • Experience working in a mailroom, including sorting, screening, and metering mail and packages.
  • Prior supervisory or team leadership experience required.
  • Experience in a large corporate or multi-department office environment preferred.
  • Excellent customer service skills and the ability to work with a high degree of professionalism.
Additional Requirements for the Position:
  • Strong leadership and communication skills
  • Excellent organizational and time management abilities
  • Proficiency with office and mailroom technologies (postage meters, tracking systems, Microsoft Excel and Outlook)
  • Retail and/or POS (point of sale) experience is preferred but not required
  • Ability to lift and move packages up to 75lbs as needed

Responsibilities of the Mail Services Manager:

Team Leadership
  • Supervise and support a team of mailroom, reception, and administrative staff.
  • Provide training, coaching, and performance feedback to ensure high-quality service delivery.
  • Schedule and assign daily tasks to ensure coverage and workflow efficiency.
  • Foster a positive, customer-focused team culture.

Mailroom Operations
  • Oversee all incoming and outgoing mail, packages, and courier deliveries.
  • Ensure timely sorting, distribution, and delivery of mail throughout the corporate office.
  • Manage relationships with postal and delivery vendors (e.g., USPS, FedEx, UPS).
  • Monitor mailroom equipment and supplies, arranging maintenance or replacement as needed.

Front Office & Administrative Support
  • Manage front desk operations, including receptionist coverage and visitor management.
  • Coordinate office administrative tasks, such as meeting room logistics, document handling, and general clerical support.
  • Support internal departments with special mailings, shipping projects, and event logistics as needed.

Process Improvement & Compliance
  • Develop and maintain mailroom and front office procedures to ensure consistency and accuracy.
  • Identify opportunities to improve efficiency and service quality through process or technology enhancements.
  • Maintain compliance with company policies and confidentiality standards.

Hands-On Responsibilities
  • Assist with mail sorting, deliveries, and special projects during peak periods or staff shortages.
  • Provide backup coverage for reception or administrative tasks when necessary.
  • Oversee and manage operations of the company store.


Offer of employment is contingent upon completing a background investigation.
 


BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.


ESM-103125
Mail Services Manager

 
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